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Original topic:

Rapid Battery Drainage on Watch5 (44mm) - Samsung Contact Sync

(Topic created on: 10-15-2022 05:38 PM)
1303 Views
vierygood
Active Level 1
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Wearables
Not sure if anyone is experiencing the same issue as I am. But over the last few days, the battery life of my Watch5 44mm has been dropping very fast. I was able to last throughout the day (from 7am till 11pm plus), but recently the battery life dropped till 10% at about 2-3pm in the afternoon. Cannot even last for a day. It seems like its the Samsung Contact Sync that has drained the most and I've also tried to turn off all the relevant apps on the watch hoping that would help. Apparently, not... 

Hopefully there's someone would be able to advise. Thanks. 

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15 Comments
CNeo
Active Level 1
Wearables
Suggest to quickly go back to Samsung service centre if you just bought it. 7am to 11pm sounds normal for LTE for 44Mm if u have been playing with new watch faces installation it could drain quite fast.
CNeo
Active Level 1
Wearables
So I had 100% Sunday 1pm and down to 19% Monday morning.... I remove E-LOOK watch app for watch face and change heart rate monitoring to manual.....plus any other good to have but not life saving settings. Now the battery drains much slower. Still monitoring and testing.
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CNeo
Active Level 1
Wearables
Interestingly Samsung here has an article telling us how to help battery life last longer....but if we do all of that list then what is the point of buying a 700 DIGITAL WATCH???
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JP19
Expert Level 3
Wearables
So it's often to sacrifice on battery life for good useful features or turn off all features to save battery.

Doing the latter would mean might as well get a normal fitness tracker that cost as low as $100 or lower.
SamsungNantakkumar
Moderator
Moderator
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Wearables

Hello vierygood. I am Avinash, from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?

1. Restart the watch
- Press and hold the Home/Power button for more than 7 seconds to restart the Galaxy Watch.

2. Check for the Samsung Galaxy Wearable application updates
- Go to Settings
- Tap on Applications
- Select the Samsung Galaxy Wearable application
- Check if the app is in its latest version. Tap on Update if an update is available.

3.
A.) Check for latest software updates on the watch
- Go to Settings
- Select General
- Select Update watch software (The Update watch software option is displayed only when you use the Galaxy Watch without connecting to a mobile device).

B.) Update watch software via phone:
- Galaxy watch app via phone
- select watch model
- General
- Watch software update
- Download and install

4. Back up the data on your watch using the Galaxy Wearable app.
- Launch Galaxy Wearable app
- Tap on Settings
- Tap on About Watch
- Tap on Backup and restore
- Tap on Backup

5. Perform Factory Data Reset
- On the App screen, tap on Settings
-Tap on General
- Tap on Reset

However, if the same issue persists, we sincerely feel that the best possible way to bring your device to our Service Centre for further inspection. Our Service Engineer will examine the device and will advise you accordingly. Charges will be applied for the out of warranty product.

May we invite you to book an appointment at our service centre - https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/ where our service engineer will assess your device and advise you accordingly

Thank you.

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Dav1403
Beginner Level 2
Wearables

Hi Avinash,

Thank you for the procedure. 

 

I followed the steps and the issue is remaining.

 

This thread is not isolated and we have multiple reports of this behavior. 

 

Please indicate how do "completely disable" Samsung contact sync in order to solve this issue.

Quantoms
Active Level 1
Wearables

Dear friend

All has been dun for 3 times 

On two separate watches gw4classic and gw6classic same problem

 

The watch drain the buttery as for the 

 

Samsungcontactsync process over 40% buttery use 

 

 

Please 🙏 🙏 🙏  help !!! Many many users suffer from it 

 

vierygood
Active Level 1
Wearables
Sorry for did not update further thereafter.

I've made a factory reset of the watch and it works. Not quite sure which app triggered the "Samsung Contact Sync" to turned on and drained the battery. But now this does not show up.

The issue actually happened suddenly and regardless of killing the app or stop the data backup etc., it didn't help until I did a factory reset (which supposedly the last resort).

But I think Samsung staff should probably aware about what is the "Samsung Contact Sync" and at least a solution to turn it off or something.
BigBozz
Beginner Level 2
Wearables

Am having similar issues. Samsung contact sync draining battery like mad. Av done everything possible means. No solution. Samsung should help us out. Av done more than 20 reset since I bought d watch. Non solve d problem. It's frustrating