S23 Ultra Health App and Software Update not working

[240hzghost]

1. Samsung Health App not working. The error I'm getting is "Can't Open App". Try again. If the problem keeps happening, contact Customer Support.

2. Secure Folder is also not working getting the error "If this keeps happening contact Customer Service".

3. I'm not able to check for software updates error I'm getting is " Connecting to Server Registration Failed".

I'm having this problem since I bought the phone and I sent my device to mail-in service center 2 times in USA and they couldn't able to fix the issue. Service Center technician don't know how to perform "IMEI Reprocessing". My device is under warranty and I have Samsung Care + and they refused to accommodating me and asking me to pay money for replacement. My S23 Ultra is 2 months old and since 1 month my phone is with service center. It's been almost a month and I have no resolution. Really had a worst painful experience with Samsung USA.

How can I perform backup and restore solution if there is an update regarding this ?

Appreciate any help!!

[카일덩크KyleDunk]

Samsung USA, like Korea's answer, considers it a sincere answer.
Samsung in the United States, like Samsung in Korea, is also less capable of answering questions that can be solved.

I hope you find an answer that can be solved by Samsung in Korea.

[240hzghost]

I hope so, that I get answer about this issue or get it fixed. Otherwise, I have to use this defective device as this is my first and last time buying Samsung. Horrible, Unskilled and Painful customer service

[보안폴더담당]

Dear. Sir,
I'm in charge of secure folders.
First of all, we apologize for the inconvenience.

It is judged to be a problem that requires log analysis, and for clear analysis, please send us the log immediately after the problem occurs along with the exact reproduction path and we will check further.
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In order to determine a clearer cause, please access the link below to select a category and check 'Send system log data', and deliver the detailed symptoms together to check and reply.
※ Error sending shortcut link: https://bit.ly/33WO9d8
(If you can not move the error sending menu to the link, you can use the path below.
Error sending path: Samsung Members app → Help → Send inquiry / error → Send error)

※ When extracting the terminal log, please make sure to check the 'log transmission completion' notice at the top and terminate it.
------------------------------------------------------------------------------

If the reference opinion or file name is too long, movement may fail.
It is also a way to retry movement after changing the file name.

Thank you.

[240hzghost]

I have already sent the error logs through Members App on 23rd March 2023 but didn't get any reply regarding this issue.