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Original topic:

After I update android 13 I lite dark line After a month its getting Little dark

(Topic created on: 01-19-2023 02:56 AM)
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edward_6
Active Level 8
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Samsung galaxy A23 4g


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8 Comments
edward_6
Active Level 8
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Pagkatapos ng update may nakita ako lite line sa itaas tas pagkatapos ng ilan month
Unti² nag dark ang line
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butete
Expert Level 5
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its more of hardware aspect
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TeamGalaxyRene
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Hello earlsteeve101,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy phone having issues with dark line on screen and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

 

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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edward_6
Active Level 8
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Any solution?
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edward_6
Active Level 8
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I need solutions
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butete
Expert Level 5
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need to have it checked by nearest authorized samsung service center on my point off view its no longer software
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edward_6
Active Level 8
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Cover para yan sa warranty kasi wla pang one year toh phone na toh
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Liam256
Active Level 6
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me too
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