70 days late shipping

[Spookykitty]

My order has been delayed for over 70 days

Order placed 23 April 2023

Today's date 1 August 2023

[CraigWalker]

Should of cancelled the order an got it somewhere else

[djrules24]

Tagging @samsungClaudette for intervention

[SamsungClaudette]

Hey @djrules24 

Thank you. I really appreciate your help. 

[djrules24]

🤝

[SamsungClaudette]

Hello @Spookykitty

I am so sorry that you are having this issue. I would really like to look into this for you. If you could send an email with the below information filled out, through to members.au@samsung.com I will have this issue personally escalated for you.

Subject Title: SamsungClaudette - 70 days late <----Please post this in the Email Subject as well as your community Handle.

Customers Name
Online Name
Email
Contact Number
Preferred Call Back Time
State
Model
Serial Number
Product Issue

Kind Regards,
SamsungClaudette

[_Tess_]

Good luck, I hope you have some success. My order was 22/3/23, I still don't have my phone or the refund I requested.