Cancelling online exclusive order

[Kdang27]

Hi,

Just wondering if anyone has successfully cancelled an online exclusive order? My order has been waiting for approval for over 2 months and I have tried cancelling the order but have not received any response from Samsung. 

I also went through the trade up program and my credit card has been charged the security amount >$400 each for 2 phones which is outstanding and accruing interest. This is absolutely outrageous. 

Any help getting it cancelled and getting my money back would be greatly appreciated!

Thanks. 

[AmeetM]

Hi there,

do kindly email your concern to Samsung moderator

SamsunSilky

SamsungErika

they should be able to help you with your queries

regards

AmeetM

[jcnine]

I emailed a community rep and never received a reply.

If you're not getting a response it might be time to start thinking about a charge back.

[AmeetM]

I was telling you to email the members moderator....names as mentioned above

[SamsungClaudette]

Hey @Kdang27

Thanks for reaching out.

I have replied to the email that you have sent. 

Kind Regards,
SamsungClaudette

[jcnine]

BTW, that is the Community Manager, that I messaged/emailed. 

Please let us know if things go differently for you :)