Could someone in senior risk management please contact me via this post or email and explain why my e-banking credentials were compromised within 12 hours of applying for Samsung Finance. I have never ever experienced this issue in my life and the only thing that has changed in the last 24 hours was applying for Samsung Finance.
For those considering this don't.... Samsung via Glow Financial Services ask you to virtually log into your e-banking so they can search through your accounts and verify income and transactions. 10 hours later someone was trying to log into my e-banking which i have dual authentication - thank F for that!!!!
I will be reporting this to the data watchdog. How disgusting!!!
Sadly this is the members' community page so mostly members' content. Sometimes a moderator picks something up but given the size of Samsung and presumably their limited job descriptions I doubt if anything will happen.
On this page, top right, is a search option for members' posts. I suggest that you search for Latitude, consumer affairs, possibly privacy, for more info.
You can direct message moderators if you search their name, tap on it, and check if you have that option.
The normal support option, found by clicking the bottom right on the Community page for Support also gives you options but are probably more concerned with technical issues.
Samsung Australia is not an Australian company but if you search in Google for Board of Directos or ? Chief Executive, or possibly something like corporate structure you will find stuff which will help.
BTW I haven't come across "Samsung Finance Processing" but Latitude (Australia) has been used by many other tech and phone companies and is heavily criticised for a major, major breach stretching back to pre 2010. Good luck I hope you have some success. Check if this also involves the Privacy Commissioner. Note when the Latitude breach issue came to light Samsung failed to inform members about any effect on Samsung members. You may find other comments by me but not much as I wasn't affected.
