Phone is in warranty and having problems with Samsung refusing to replace my phone. Phone fault is deemed a major fault - motherboard problems. Phone intermittently cuts out when on a phone call. A caller cannot then call me back for up to 30 minutes. Received phone in early March 2021. Tried to get assistance from Samsung in October 2021. Given the run around. Told it was a network issue. Ran fault finding with provider with no provider issues (family members in household also with same provider and have no issues). Even changed the sim card. Still having issues. Contacted Samsung 9 Feb 2022. Spent at least 4 hours being given the run around. Samsung supervisor tried calling me, phone fault happened. Samsung even had me disable 5G in October 2021. Anyone else having these issues or know how to get the phone replaced under warranty?
I have been having connectivity issues also. Sometimes I literally can't make a call or send/receive texts etc because the connectivity either via cellular or wifi completely drops out (this all happened after an update sent out by Samsung late 2021 that claimed it would "enhance my connectivity" amongst other claims). My handset is less than 12 months old also and in mint condition, I attempted to sort something out with Samsung but their customer service is extremely poor, so I am dealing with it through my telco and the insurance I have with them. It is pretty poor form that a high end handset less than 12 months old is having issues caused by an update sent out by Samsung which the company won't address.
