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08-14-2022 10:08 AM in
Discussion
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08-15-2022 05:24 PM in
DiscussionHi @link25, that's odd. Are you able to remove and re-add you payment card to the Galaxy Store?
To do this:
Galaxy Store > Menu > Payment methods.
If this does not resolve the issue, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
