Lost wifi, Bluetooth and mobile hotspot

[Kylie331]

Hi can anyone help me plz ?? I have a s9 and got the notification to update my phone so I did and now my wifi , Bluetooth and mobile hotspot won't work. I've factory reset my mobile and reset the network settings but nothing's worked.. I spoke to someone today who said the new update has glitches in it for older phones .. He told me this should b fixed for free because it was no fault of my own but a company who repairs mobiles for Samsung told me I will have to pay them to fix it. Can any one help me plz??

[SamsungClaudette]

Hey @lost

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette