Play Store Error When Retrieving Information From Server

[technobyte]

 How do I fix this? I have reset my phone and re added my Google account to my device and cleared data and cache when play services and the play store its self. I still get this.

[unicorntoast]

have u updated your apps and ur phone's software to the latest? this could help

[technobyte]

Yeah I check for updates every week

[Jojejito]

Check connection and try possibly remove the Google account> Restart device >re-add google account.

[technobyte]

I tried but not fixed.

[SamsungJon]

Hey @technobyte, as it seems you have tried all troubleshooting steps I would recommend raising an error report through the Members App. 

You can follow the steps here to do this: https://r1.community.samsung.com/t5/news-tips/sending-error-reports/td-p/9617204

Hope this helps :)

[SamsungLaura]

Hi Technobyte, I've got one more trouble shooting step I'd like you to try. Can you go into your settings and uninstall Playstore updates? To do this, go to:

Settings > Apps > ⋮ > Google Play Store > ⋮ > Uninstall updates.

Let me know how this goes. 

[technobyte]

Hi Laura,
I tried your steps but no result.

[SamsungLaura]

Sometimes the updates for these apps are linked. If it is not Play Store, it could be stemming from a related app. Are you able to clear data and cache of the following apps: 

Google Play Service

Google Services Framework

Download manager

Settings > Apps > Find the above apps > Storage > Clear cache

After you've done this, restart your phone and update the Play Store.

[technobyte]

Good morning Laura ,
I have just done the following steps and now waiting for Google Play Store to update.