Reward points - help needed

[djrules24]

I've been a Samsung account holder since 2012 and I received my Galaxy S23 ultra yesterday. I reached out to Samsung support about my rewards since it kept throwing an error.

I was shocked to have support say the points would not be credited to my account. The reason being I was not logged in when placing the order.

1. I was logged in hence the orderid is mapped to my account 

2. I had purchased the care program which had also been mapped to my account 

3. On email it clearly states "Visit my account" with the text below "If you haven't joined the Samsung Rewards program, join with a Samsung account and get points to redeem for discounts of up to 99% on future purchases. You can earn up to 15,096 points for this order."

So basically what support says is that the points aren't displayed in the invoice and hence it won't be credited.

I'm not sure anyone should fall victim to a system error. So putting it out there so that people can take caution. 

[djrules24]

Has anyone been in a similar situation and how did it get solved ?

[richgamble]

Hey i think i am going to have a similar problem. I recently set up a samsung account and spent forever trying to check my reward settings before my s23 purchase but the link was broken. I was logged in but there is no mention of points on my invoice :( Support said wait 14 days for them to be credited so i am just hoping they appear...

[djrules24]

Fingers crossed.

[djrules24]

I'm assuming it's been 14 days. Did you get yours ?

[richgamble]

Hey i emailed Samsung Claudette on Monday and she responded and was checking. It will be 14 days since i took delivery of the phone today so maybe that is why but no points in my account still.

[djrules24]

Same here, mine was delivered on 8th. But Samsung Claudette went silent after few days from there and no update yet.

[luke7711]

Same issue I've bought a fridge 670lttr a s22 ultra buds a galaxy tab s7 yet it says I've never earned 1 point

[SamsungClaudette]

Hello @djrules24

I am sorry that you are having this issue. I would really like to look into this for you.
If you could send an email through to members.au@samsung.com I will have this issue escalated for you.

Subject Title: SamsungClaudette – Reward points not received

• Order Number:
• Name:
• Phone number:

Kind Regards,

SamsungClaudette

[djrules24]

Thank you for looking into my case. Just sent the details over.