I have been using my S21+ for less then a week after receiving it back from Samsung technicians who found "nothing wrong with the phone". This phone isn't practical or usable and I can't even make basic calls without it boot looping or crashing and restarting!! I've done Norton security checks, factory reset, re-downloaded apps manually and kept my apps to a minimum (google, basic social media, banking, emails), updates and NOTHING works!! The device still constantly restarts/crashes, sometimes even lights up with a huge glitch across the screen before doing so. This has been happening since 2 weeks after I initially bought the device and Ive had it less then 12 months. I don't know what else to do! The phone is literally unusable. It isn't working properly and so called samsung "technicians" just run basic diagnostic tests I can do myself in the members app, despite being told it was escalated! I couldn't even unlock my phone the other day due to it crashing every time I starting typing my passcode. I have now received auto error reports through the members app which is proof that something is not okay with this device! I am sick of Samsung's poor customer care, it's appalling and quite frankly pathetic and i am regretting my choice not to go with another brand of device epically. This issue needs to be resolved asap and at this point I would rather a whole new device!!
Has anyone else had these issues, whether it be with dealings with Samsung customer care (what a joke) or with their phone doing the same thing? Any advice would be appreciated as I am just over it!
Id request a full refund and go elsewhere. You have the proof that your device has a major fault. But good luck with that samsung support is like speaking to a baby they're so useless it's not funny. If they don't give you a full refund and stuff you around go to the ACCC or fair trading.
Hi @laura2807, I am sorry to hear of the experience you had getting your device repaired. Are you able to send an error report via the Members app (not the automatic prompt that pops up as they go to a different team).
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
Already done that multiple times! And it doesn't change a thing on Samsung's end. I also went in store today and it's not fair that staff in store have to apologise for Samsung's pathetic and appalling customer service and **bleep** technicians. This phone clearly has a major manufacturing fault and a full refund is what I will be requesting so that I can take my money elsewhere. I am beyond over it.
Hi @laura2807, thanks for sending these through. I can see your error report from 04/03/2022 was escalated to our research and development team for further analysis. Once this has been complete, our team will get back to you with a response which can be viewed from the Members notification bell.
Oh and don't worry, the so called "customer care technician" was beyond rude to me upon calling me about my device and the escalation previously and told me their only remedy or resolution was to report it in the members app - which I've now done multiple times and haven't had any kind of worthy response.
Hi Laura, Samsung is not taken care their customers any more so, as a customer all people need to go another comoany becuase they not good any more in best customers service so, I got also some issue with my s22 ultra its a 5g issue so, when the network switching 5g to 4g then I can't access the internet even though the 4g on top and full network bar so, I have sent to repair same they said there is no any fault and advised to me send a error reports by get help by Samsung Members app now I couldn't fine where the get help option in Members app if u know can u pl let me know how to get help option Thnks
Hey, I haven't had an outcome yet. Mines been sent away 3 times too. Twice to general technicians and escalated to customer care once (in Sydney apparently). I went back to samsung today and have been asked to drop my phone off yet again tomorrow afternoon to be sent directly to "VOC" and try to record with another device these crashes happening which is merely impossible when I can't tell when the phone will crash! The girl at Samsung even admitted that the last good samsung was the S10 and that every phone since has been terrible. I'll let you know what happens!
Yeah please do! I was able to record my phone last night as it was glitching, lighting up and then blank the lock screen constantly and all buttons and screen was unresponsive for several minutes before I forced a reset on it. I sent those videos away last night so I'll see what the reply is.
