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03-09-2022 10:19 AM in
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03-10-2022 01:41 PM in
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03-10-2022 01:44 PM in
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04-06-2022 10:21 PM in
DiscussionI've had the exact same issue, multiple random restarts up to 15 times a day, I've sent my S21+5G to the iCure repair centre in Granville (why does Samsung use dinky 3rd party repairers, they're a multi-billion dollar global corporation!) and the iCure centre found no fault and returned the device. iCure is a third party Samsung approved repairer, see a pattern here, I bet they bill Samsung for every return, nice little money maker, fail to fix the issue and keep charging for the tech's time no doubt! The issue has become worse, I can barely use my phone. The VOC team have been no help at all, and the Samsung Members app is useless, they just tell you to send the logs and they'll investigate, you'll get fobbed off time and time again with the same spiel. I've been told to send it back to the Service Centre (which means I am without a device for up to a week or two). Samsung Members tell me the error logs indicate hardware issues with AP and DRAM, yet the service centre run a few tests and say all is fine. Completely unacceptable and I'm appalled Samsung can treat customers this way. I suggest you think about going to Fair Trading and also look at your ACL rights.
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04-06-2022 10:25 PM in
DiscussionNot to mention, the VOC team told me if I wasn't keen on the iCure repairers I could take the device in to Samsung Sydney City so I went into the City and the rude guy (looked like a bouncer) at the door asked me if I was there to shop/browse? I said no I wanted to send my device off and receive a refund, he told me I wasn't allowed into the store without an appointment and the next appointment isn't until the 12th, just under a week away! So they let you in to the store if you're there to spend money but won't let you in for a return! Not only that, he told me Sydney City just send the device off to iCure anyway (so the VOC team lied to me). Disgusting customer service and will be forming part of my complaint to the ACCC.
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06-25-2022 12:05 AM in
DiscussionThe last email I got said
"I do apologise for the lengthy time and the inconvenience that this has caused you.
Please understand there is nothing we love more than providing you with a solution.
However, there are policies and procedures that we at Samsung have to follow.
I acknowledge your request for an alternative remedy with your device, but the decision are made on the bases of the finding of the service centre.
I know that this is not the outcome that you were hoping for and I do truly apologies for that."
So I called them and asked what they actually meant as I did what was asked and ran reports and send videos only to be told that my case has been closed and finalised.
I am a step away from taking the phone to the tech place and forcing them to watch the issue happen everything I use the phone. I sorry but running a timer and sitting the phone on a bench with no sim and no internet or anything actually running or working will not make the issue happen.
Surely when same issue is happening on many different customers phone clearly there is a problem. We didn't just all decide to make up a fault and all pretend we have a **bleep** phone just for fun of it. It's clearly a major problem.
I now on mission to deman I get this sorted. 1st thing in morning I getting Fair trading on phone. If I can get it nit actually work long enough to make the call.

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06-27-2022 04:40 PM in
DiscussionHi @kiz777, I am sorry to hear you were unable to get this resolved. Could you send through an error report via the Samsung Members app for this to be looked into by our research and development team?
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
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05-24-2023 10:22 AM in
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01-08-2024 09:51 PM (Last edited 01-08-2024 09:52 PM ) in
DiscussionI think mine has same problem
Randomly freezes/crashes. I have to hold the volume down and power button to restart phone
Sometimes it resets itself and crashes during the reboot
Happening multiple times a day
Sent a bunch of error logs , samsung have acknowledged the reports, but no solutions or word yet

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