S21 ultra primary camera out of Focus

[Manue12]

My primary camera doesn't focus on subjects on a distance. The issue seems to go away if I shake/tap the phone. It appeared after the last software update. Does anyone else face the same issue?

[Manue12]

it shows SA0MC-SM G998B_ OXM_EUX_RR005_EUX/EUX,EUX/XSA/XSA

[Manue12]

[SamsungLaura]

Hi @NameX13, that is strange. The software information appears to be Australian. 

Have you tested whether you are able to use Samsung Pay with your card? 

[Manue12]

It doesn't even let me open samsung pay, it shows something in german

[SamsungLaura]

Hi @NameX13, that's definitely odd. Are your language settings set to German? If not, I suggest booking in your device again for this to be looked at. 

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[Manue12]

Language is English, it's just that my software version is still eux

[Gadman77]

I have just had the same issue happen to my S20 Ultra after I swapped it out using Samsung Care+. Can't believe I swapped to a broken phone!

[Manue12]

Yeah! It's so frustrating 😫

[SamsungLaura]

Hi @Gadman77, I am sorry to hear that. Was there anything I can do to resolve your issue?

For clarification, did the device you receive from Care+ having camera issues? 

[Manue12]

I found the reason, the network carrier has to send in their carrier settings update,(which usually happens Automatically). Once you get this the software version will get updated to XSA (Australia)from EUX . Then things will be back to normal.