Samsung Acccount keeps attaching to Google and asking me for a password?

[Nat75]

I have disabled the Google account, but every time I try and log into my Samsung account with "Log in with this Galaxy Device" it tell me to add a password to my account as it was registered with Google.  It wasn't - I already have a password and Google is disabled.  But it keeps taking me to a random account.

Works on PC, but not mobile.  Ideas?

[nik86]

Do not do that just do a reset password do not click and register a password

[nik86]

I have been going through this myself was told the exact same thing as you and I not knowing better but I knew I had a password clicked that register link so just another on top telstra breach

[Nat75]

Yeah then I tried using my same password and it said " you can't use the same password"... yet it's telling me I don't have a password and need to register one?? Confusing.

[nik86]

On the samsung page put your email then hit reset password and also if possible turn mobile data off and use wifi connection

[Nat75]

OK will try that. Thank you!!

[Nat75]

But if I reset the password on the wrong account won't I lose all my history and registered devices? They are all on the one with my user ID and password...

[Troubadour]

Two things to look at:
1. Samsung has been terminating its backup suggesting people move to either Google or One drive. Go to settings and check if you have backup activated and to where. Review backup and since it is wise to have on, if already on change settings.
2. Google how to change Samsung Member email address and, using web browser, change it.
Note if you are using Google but have ended the account you also need to go to Settings, search for users and see if the account needs to be deleted there. Before ding this Google wgat happens if I delete my Google account on my Samsung device.. IAlso make a backup, if no other option to your sd card if you have one, or to OneDrive or some other cloud option,

[Nat75]

This was supposedly a bug the was resolved via a hot fix on the 17th August but my issue still remains....

[SamsungClaudette]

Hey @Nat75

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette