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06-28-2021 06:26 PM in
DiscussionHello,
So Samsung Cloud is closing soon. I can't find anywhere a full description what that means. It is all very confusing.
I am planning not to migrate to OneDrive, but to back up my photos and files to an external drive instead.
Will this mean that:
- I won't be able to take photos with my phone anymore because Gallery won't exist, so there won't be anyhwere a place on my phone where they are stored?
- 'My Files' seems to be closing as well, is that correct? Does that mean all icons that are currently visible in "My Files" will no longer exist? The icons that I can currently see there are: Internal storage, Samsung Cloud Drive, OneDrive, GoogleDrive, Network Drive? Although it doesn't make any sense, it seems that all these are part of "My files" and would be closing. Very strange...
- How can I find out what I currently have stored in Samsung Cloud, so that I can actually know what I need to back up?
- How about these categories: images, videos, audio, documents, downloads, installation files, compressed files and favourites? Is this the full list of categories that willl be closing?
10 years ago I thought I was tech savvy, but in 2021 it's getting all too weird, complicated and impossible to navigate :)
Thanks for any tips that someone very kind could provide me with!
Cheers.

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06-29-2021 09:19 AM in
DiscussionHi there, this notification simply means once Samsung Cloud is closed, your data will no longer sync to it. You can choose to migrate your backup to One Drive which offers 5GB of storage, or other methods such as an external drive, Google Photos, etc. My Files and Gallery will still exist on your phone to view files, they will just stop being synced to the Samsung Cloud once the service is closed.
Hope this clarifies things!
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06-30-2021 08:59 AM in
DiscussionHi Laura,
Many thanks for your reply. That helps a little bit.
Cheers!
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08-05-2025 08:51 PM in
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