I placed an order for a TV on the Samsung AU Online Store on 11th May and my order has been stuck in 'Waiting for Approval' status ever since. I can see that multiple consumers have had this issue from reading the community forums and my situation is not unique. I find it completely unfathomable for such a large international company to have such a poor e-commerce platform.
I have called multiple times to online support (15th May, 22nd May, and 3rd June) only to be advised each time that a ticket would be raised and that it would take up to 10 business days to resolve. I was also advised that online support are only able to communicate with the one and only other team who are able to resolve my issue via this ticketing system but no one seems to action these tickets?!?
I have not received ANY confirmation email or any other communication from Samsung since placing my order. I'm not sure what else I can do to progress my order when the funds are available in my account and the transaction is sitting as pending. To add insult to injury, I can no longer order this TV at any other retailer since it is now out of stock which I would've definitely done so in hindsight.
I wish I had not wasted so much time with the Samsung Online Store! I'm now stuck in limbo without my TV and with my funds pending. I'm reading that it would also take just as long, if not longer, for me to cancel my order altogether. I'm posting on the forum as a last-ditch effort to have this resolved.
Can someone at Samsung please contact me with a solution?
