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Original topic:

5G is not working?

(Topic created on: 03-13-2024 04:04 PM)
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thedwl
Beginner Level 4
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Galaxy A
Hello, my Aunt bought me a phone last year it's a Samsung Galaxy A51 5G UW (Unlocked) and I seem to not get a 5G Indicator on my signal bar, It shows sometimes but only when the phone is in idle or not in used. This phone's chipset is Snapdragon 765G 5G. And yes, the phone is bought in the US, but it's carrier unlocked. 

image

The photo above is what I refer to, it shows no sign of 5G. 

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TeamGalaxyDD
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Galaxy A

Hey thedwl,

It might be because your device does not support the 5G bands we have in the Philippines. Current 5G bands are carrier specific and may not be supported by your device as it comes from a different region, despite it being an unlocked device.

Hope this clears things up. Let me know if you have any other questions. 

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TeamGalaxyDD
Moderator
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Galaxy A

Hey thedwl,

It might be because your device does not support the 5G bands we have in the Philippines. Current 5G bands are carrier specific and may not be supported by your device as it comes from a different region, despite it being an unlocked device.

Hope this clears things up. Let me know if you have any other questions. 

thedwl
Beginner Level 4
Galaxy A
Is there a chance that my device will be soon supported by the 5G bands here in the Philippines?
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TeamGalaxyDD
Moderator
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Galaxy A

Unfortunately, no. US 5G-capable devices are developed for US 5G bands. There's no way to unlock your 5G band via software.

thedwl
Beginner Level 4
Galaxy A
Okay, thank you so much for clarifying things, I really appreciate the help.
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

No worries thedwl - please let us know if you have any other issues. 

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