Peraz
Beginner Level 2
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04-21-2024 05:57 AM (Last edited 04-21-2024 06:02 AM ) in
Galaxy A
Hello ,may I ask why does 5g not working on my samsung a33. This phone has 5g settings on mobile network but still not working.
![image image](https://r1.community.samsung.com/t5/image/serverpage/image-id/8133525i2A5A32A49857CB1E/image-size/large?v=v2&px=999)
5 Comments
Yael_101
Active Level 3
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04-21-2024 06:11 AM in
Galaxy A
🤔 It could be that your residence area doesn't have 5G coverage. Where you located at?
Or try to use these diagnostic test using same app - Samsung Members![1713705105048.jpg 1713705105048.jpg](https://r1.community.samsung.com/t5/image/serverpage/image-id/8133557i41802AF39B1DA0AA/image-size/small?v=v2&px=200)
Or try to use these diagnostic test using same app - Samsung Members
Yael_101
Active Level 3
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04-21-2024 06:13 AM in
Galaxy A
Your sim card does support 5G, right?
JeneI
Active Level 1
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04-21-2024 09:14 AM in
Galaxy A
Try turning off your battery savings! This made mine work.
butete
Expert Level 5
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04-21-2024 07:22 PM in
Galaxy A
ensure turn off 5g is off in power saver
Peraz
Beginner Level 2
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04-22-2024 08:11 AM in
Galaxy A
Appreciating all the suggestions🤗 but I did try that. Turning off battery savings, and even reseting the mobile network settings. But unfortunately 5g network doesn't appear. Maybe because of my location .
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