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Original topic:

A33's back cover pop open

(Topic created on: 12-10-2023 11:37 AM)
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Azcarius
Active Level 1
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Galaxy A
So I was just causally playing my late night codm, when I felt something unfunfamiliar with my phones back, it's that something is squishy and i first thought that it was just the sticker but when I checked for myself, it was the back cover of the phone...
And questions, is this covered by the warranty? do i need to show the receipt? I don't have it on me,
and how much would this approximately be?
Thank you in advance.
here's the video of the open... 


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4 Comments
Galaxy A
I've had my Note20U's battery replaced, and yung sticker melted na due to excessive heating, so that was replaced too. Parang 400 ata yung charge ng Samsung Megamall sakin around March this year. I'm not sure if it's covered by warranty (I think it should be). You would need a receipt though to prove it's still under manufacturer's warranty. Pero, it's best to bring it in to get checked and quoted if ever.
Azcarius
Active Level 1
Galaxy A
Fortunately, it hasn't gotten so hot that it melted the carbon sticker at the back, I think it's just the weak adhesive, which is what I hope is the only problem if get it checked.
Thanks for the response.
TeamGalaxyBianx
Moderator
Moderator
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Galaxy A

Hi Azcarius! For this issue, we highly recommend bringing your device to a nearby service center. I cannot say for sure how much the cost would be since it varies per case. 

You can find the nearest service center to you here: http://spr.ly/SCLocator-SM 📍

We also made it easy for you to book your appointment! You may do so directly from the Support tab on your Samsung Members app, or if you're from Metro Manila, you can have it picked up*!

To book your pickup, you may call the following numbers:

#GALAXY or #425299 [Mobile Phones & Tablets]
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]

*Galaxy pickup is free ONLY for flagship devices. Service fee applies to other models and varies per service center.

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GabbyLeo
Active Level 3
Galaxy A
I have mine fixed for free last may. Ganan din nangyari. In-warranty pa yung phone that time.