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03-08-2022 08:30 AM in
Galaxy AOn my A52 5g after installing the Android security patch level 1 February 2022 application updates can not complete. The error is "Couldn't install".
I know it's the security patch because after trying a few things like clearing the Play cache and restarting a number of times I reset the phone, came back as One UI version 4.0 on Android version 12 and everything worked fine, as soon as I applied the security patch it could not longer update apps on the phone.
Any help appreciated.
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03-08-2022 08:41 AM in
Galaxy AAll good I turned off Device Security and it came good, funny how it worked with it on in the past.

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03-09-2022 09:50 AM in
Galaxy AHi there, I am glad to hear the issue was resolved.
If it happens again, please send through an error report within 2-3 minutes for this to be investigated by our research and development team.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right
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03-23-2022 12:00 AM in
Galaxy A- Mark as New
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03-23-2022 06:29 AM in
Galaxy A- Mark as New
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03-08-2022 09:03 AM in
Galaxy A- Mark as New
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04-01-2022 12:23 AM in
Galaxy AHi, my A50 has been glitching like crazy since feb 1 update. I've cleared the cache multiple time but it keeps shutting itself down at random times. After updating a number of Apps I thought I had fixed it. but it keeps happening. I'm at my wits end as there is no problem according to the internal care report.
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04-01-2022 07:37 AM in
Galaxy A
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04-01-2022 01:14 PM in
Galaxy AHi @NickR, that's strange.
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
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09-25-2021 07:33 PM in
Galaxy A