A53 5G reboot/ restart cycle

[dc22]

I have a ONE day old A53 5g and it is in a constant reboot/ restart cycle. Is there any solutions to this?

I have installed the latest update.

[SamsungLaura]

Hi @dc22, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[dc22]

Hi @SamsungLaura, thank you I have submitted an error report

[dc22]

I have sent over 30 error reports, but apart from automated replies I have not had any responses.

This phone is useless and support is non existent.

[dc22]

Thanks mate, its helped.

Its restarted again a couple of times over a few hours, but that's a big improvement on restarting every few minutes.

Its still not fully fixed so though

[SamsungCass]

Hi there @dc22, I'd suggest making a booking for your phone at one of our service centres for a Samsung technician to have an assessment and ensure your phone are working as intended. You can submit your device directly to us via post or go in store. You can see the steps involved with this process via the link below:

http://spr.ly/6188JAxvC

:)