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Original topic:

A54 messenger keep crashing

(Topic created on: 01-14-2024 08:43 PM)
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franshiwaaa
Active Level 1
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Galaxy A
Any help how to stop the crashing. Already unstalled and re installed, cleared cache, restart my phone still it keeps crashing. I can't open also the app
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11 Comments
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Hey franshiwaaaa, 

Sorry to hear that. I'm aware of an issue with Facebook Messenger crashing if the phone's storage is full / close to full - have you tried deleting a few of your bigger files (usually videos) and then running the Messenger app again? 

Let me know if this works out for you.

franshiwaaa
Active Level 1
Galaxy A
I have 256gb and I used only 113.7gb.
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Gotcha - shouldn't be a problem with the storage then --

Let's try something else:

1. Clear data and reinstall the Facebook app (not just Messenger.)
2. Log into your Facebook account.
3. Then, run Messenger.

See if that works? 

franshiwaaa
Active Level 1
Galaxy A
It worked for a short period of time. Then when I updated the messenger it crashed again.
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Sorry to hear that, franshiwaaa.

I think at this point this a Facebook app problem and you might need to send an error report to Facebook, or wait for them to patch out the problem. You might have to access messenger via your phone browser or directly from the Facebook app instead.

Sorry I couldn't be much help.

franshiwaaa
Active Level 1
Galaxy A
Its okay. Still Thank you for your help ☺️
TeamGalaxyDD
Moderator
Moderator
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Galaxy A

Happy to help! 

If it helps, make sure your phone is updated to the latest version - you may be running an outdated version of One UI, incompatible with the Play Store version of the Messenger app.

Hoping this fixes itself soon 🙏


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franshiwaaa
Active Level 1
Galaxy A
I already updated the latest version of One UI but still it doesn't work.
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Unknoẅn_useř
Active Level 10
Galaxy A
Try to hard reset/format your phone. I do this every time after doing an android software update. Never encountered issues since updating to One UI 6.

Just make sure to backup all your important data and accounts.