A71 GHOST TOUCH ISSUE

[캍]

Hello everyone! 

 I have an issue on my phone. It is ghost touching and sometime it is hard to touch. Do you know any solution for this? 

 Thank you very much.

The temporary fixed is i lock the unlock the screen again. 

[KateHyacinth]

It happens on my other Samsung phones as well. Sometimes when the screen is touched with wet hands or greasy. What I do is turn the screen off then wipe the screen, turn the screen on again and back to normal

[annie__]

If you have a tempered glass on your screen or if you had a software update recently installed, these could be possible factors. If it's the latter, wiping cache partition or dialing *#2663# (to update SP FW) may help.

You may also try to enter Safe Mode (or if possible, do a factory reset). If the issue still persists despite doing either (or both), it's possible that the issue is at hardware level.

[pnoy]

Try search " TOUCH" in the settings and enable this...

[TeamGalaxyRene]

Hello 캍,

We are sorry about your experience with your beloved Samsung Galaxy A71 having ghost touch issues, and we apologize for the inconvenience it caused you.

If it happens on my device, I will get worried too. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.