Please fix when i open my phone suddenly and it lags. It thinks my phone is still off because the refresh rate is very low like 10hz... When it lags it will automatically restarts and it is very inconvenient...
We're sorry to hear that you're experiencing some inconvenience with the refresh rate on your Galaxy A24's Always On Display. Rest assured, we're here to help!
To address the lagging and low refresh rate issue, let's try some troubleshooting steps together:
First, ensure that your device's software is up to date. Go to Settings > Software update > Download and install.
Next, try clearing cache data. Go to Settings > Apps > Always On Display > Storage > Clear cache.
If the issue persists, consider testing your device in Safe Mode. This will help identify if any third-party apps are causing conflicts with the Always On Display. To enter Safe Mode:
Press and hold the Power button.
When the "Power off" option appears, press and hold "Power off."
When prompted, tap "Safe Mode." [to learn more about SAFE MODE click HERE]
If the problem is resolved in Safe Mode, it's likely that a third-party app is the culprit. Uninstalling recently installed apps may help.
If the issue persists even after trying these steps, we recommend reaching out to our dedicated Samsung Customer Service. They have expert technicians who can provide further assistance and find a solution for you. You can book an appointment via the Samsung Members app!
We're committed to ensuring you have the best experience with your Galaxy A24, and we appreciate your patience as we work together to resolve this matter.
Feel free to keep us updated on your progress or if you have any other questions. We're here to support you every step of the way!
