Battery

[hyperenzo]

I checked my diagnostics and checked the battery health and it says bad even though my battery doesn't run out that fast

[YONGSKIE]

Hello! It could be a system glitch issue. Did you use the built-in Samsung Battery Status Checker? If yes, make sure your device is running the latest software version. Make sure the Samsung Member App is updated as well.

You can also try checking your battery's health status using the "AccuBattery" app to compare if you get the same results. Please note that the battery health percentage shown using the third-party app may not be accurate and is just an estimate. You can download the app from the Play Store.

I suggest restarting your device to refresh the system as well.

If that doesn't fix the issue, you might need to recalibrate your battery. This process helps the operating system calculate the battery percentage much more accurately. To do it, follow these steps:

First, you need to use your device until its battery percentage is zero. Use it further until it shuts down automatically.

After that, plug your device into a power source. Let your device charge uninterruptedly until it's full. Don't use the device while it's charging. Once it's full, turn on your device and check if the same issue follows.

If the same behavior persists, you might need to service the device. Please contact Samsung Support for further assistance on these links: https://www.samsung.com/ph/support/contact/#start-chat

I hope that helps! Cheers!

[TeamGalaxyRene]

Hello hyperenzo,

Sorry to hear that, about your experience running the self-diagnostics to check your Samsung Galaxy phone battery health resulting in bad even though its battery doesn't run out that fast and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your Samsung Galaxy phone and run again the Self-Diagnostics under Samsung Members app.

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)