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Original topic:

Bixby Routines Update

(Topic created on: 03-22-2023 06:18 AM)
Active Level 1
Galaxy A
Opening the settings for Modes and Routines on my A52s 5g shows an update available. But after tapping the update a pop up shows and says the content is not yet available in the Galaxy Store
Active Level 1
Galaxy A
ScreenshotsScreenshot_20230322_175923_Modes and Routines_1000014835_1679490950.jpgScreenshot_20230322_175934_Galaxy Store_1000014836_1679490966.jpg
Galaxy A

Hello iNcEnDiArY,

We are sorry to hear about your experience with your Samsung Galaxy A52s 5G having issues updating the Bixby modes and routines despite the fact that there is an available update. Then, upon clicking the update, it returns with an error that the content is not yet available in the Galaxy Store. It seems that there's a bug, and we apologize for the inconvenience.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.