Camera Issue

[로델]

I'm using Samsung A22 5g, and cant open my camera for more than a week now. How do I fix this, aside from hard factory reset? 

[TeamGalaxyDD]

Hi there,

Have you tried force stopping the Camera app and clearing out the storage? 

[로델]

Hi! Yes, did that.

[로델]

It didn't work.

[TeamGalaxyDD]

Got it. One last thing you can do to confirm if there is an issue is by running the diagnostics tool on your Samsung Members app. 

Once it confirms that it spots an issue, you can book an appointment at a Service Center near you directly from your Samsung Members app. 

[로델]

It seems like I have no choice but to send my phone to the service center. What a bummer. 🥲

[TeamGalaxyRene]

Hello 로델,

We are sorry to hear about your experience with your beloved Samsung Galaxy A22 5G having issues with camera that doesn't open. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

If that doesn't solve the issue(s), you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our team of Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our  Samsung Customer Care support channels below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyDD]

I hear you -- it's always a bummer when your phone doesn't work the way you want it to. But I promise the techs at our service centers will be able to get you back up and running in no time 😉

Let us know how your CS experience goes!

[로델]

This is too much hassle. I have some bills to pay, but now I can't pay them on time since some of my apps need facial recognition.

[로델]

I did a factory reset also, but my camera is still not working. I had this phone for a year and a half. Never even drop this. This is a traumatizing experience. I guess it's time to switch to the other brand. I planned to get the S23 Ultra, but not anymore.