(Camera zoom) 0.5 to 1x zoom

[AybanThysurt]

Hello Samsung Dev.

I'm using Samsung a54 or A series. I would like to discuss about switching between Ultra wides lens to 1x wide lens, the zooming is not seamless or smooth, for me it's a big deal RED FLAG. Please on the next update we well have this smooth zooming experience in all camera modes.

Thank you and we'll waiting🥹

[TeamGalaxyRene]

Hello there! AybanThysurt,

Thanks for your comments and suggestions here about the need to update the software of Samsung Galaxy A series camera to have smooth zooming experience in all camera modes.

Before you try out the below recommendations as to your solution, be sure to check if your device's software and related apps are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Then, you may submit a report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Camera".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

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