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Original topic:

Can't Receive OTP: Resolved

(Topic created on: 05-24-2022 03:07 PM)
17611 Views
DongDoños
Active Level 1
Options
Galaxy A
Hello!

I hope all you guys are okay.

Have you experienced not receiving OTP on your phone even your number can still send/receive text messages?

These are what I did to troubleshoot:

1. Turned off/on Airplane mode.
2. Phone restart.
3. Swaped SIM slots.
4. Checked Messages settings.
5. Made sure on the website that the registered number is correct.
6. Tried to register a new number on the website to check if it would work.

Tried: Suggested by Members

7. Changed to 2G on settings.

At first, I really thought the problem is my SIM, but now I'm considering the phone. I don't know if I'm right but my frustration on this is growing. Please help. Thank you!

Update: It just resolved by itself.
10 Comments
wdyt21
Beginner Level 5
Galaxy A

Bought my S23 Ultra last year abroad. I can send OTP sms and receive OTP normally for my foreign bank accounts, but now that I come back home I can't do so with my country's local simcard. I will consult the branch on Monday.

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