CANT MAKE CALLS WHEN VOLTE IS ON

[ANDRĒ]

HI GUYS PLEASE HELP ME I CANT MAKE CALLS USING MY SMART SIM CARD WHEN MY VOLTE IS TURNED ON BUT IF IT IS TURNED OFF I CAN MAKE A CALL PLEASE I HELP ME I REALLY WANT VOLTE TO TURN ON

[ANDRĒ]

Tried it but it still the same

[Khaled75]

Can you text anybody with the Smart SIM card?

[ANDRĒ]

Yes po, maka call naman po ako ngayon kapag naka off yung volte need ko sana help kung paano maka call kapag nakaon ang volte kasi kapag nakaon sya nag ca call ended

[butete]

may iasue volte sadly need mo kulitin si smart

[ProCo]

Unvolte it?

[TeamGalaxyRene]

Hello ANDRE,

Sorry to hear that, about your experience with your Samsung Galaxy phone having issues of not making a calls when VoLTE is on and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

If that doesn't work, please call the customer service of the Mobile Network Service Provider for assistance and support to enable VoLTE on your device.

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)