Charging issue

[cdely]

i just bought my new a72. i was charging it while it is off and it was fine. when the charge reached 89% i turned it on (still charging). it displayed that it needs 21mins to full charge. twas supposed to be fast charging. and then the batt % went down to 88. is that normal? thanks in advance.

[SunCom3Thr0ugh]

Hi.
It is not normal. Happened to me once on my Note 10+.
Try flipping the charging cable or restart your phone.

Hope it helps.

[cdely]

thanks. will certainly try your suggestions. 😊. appreciate it.

[cdely]

i did what u recommended and im confused. when i did the test, it says my batterys charging fast at 30 mins duration. my cps on. now, im charging, with my cp on, it's 1 hour from 13%. super fast charging? im not sure. im jkinda frustrated. .

i also reatarted my cp, switched ends of my charger. still 1 hour.

[SamsungRightCare]

Hello there! As per your concern, you may try to diagnose your device using Samsung members application. 

Samsung members > Get help > Interactive checks > Battery 

Hope to have helped you. Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.  Stay safe and have a nice day ahead! 

[cdely]

ill try again po. thank po