Drop down notification keeps appearing

[roj23]

Hello, ever since previous update, the drop down notiifications suddenly pops open. Normally it should open only when I siwpe down screen. 

How should I disable it?

[TeamGalaxyRene]

Hello roj23,

Thanks for reaching out to us here in order to find out about how to disable the drop-down notifications that suddenly pops open on your beloved Samsung Galaxy phone.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You may check and disable the apps that pops open the notification. Or may check  and disable it under the Developer Options menu as per the below link.

https://www.samsung.com/ph/support/mobile-devices/how-to-turn-on-the-developer-options-menu-on-my-ga... 

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[roj23]

I think i discover now the problem. When i swipe down the finger sensor button, the pop notification appears. I know disabled it. Sorry.