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Original topic:

edge panel

(Topic created on: 06-06-2023 01:45 AM)
cbigcil
Active Level 1
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Galaxy A
lugi mga bhe. yung A02s q may edge panel, tas itong A13 4g, wala 💔
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TeamGalaxyRene
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Galaxy A

Hello cbgcil,

We are sorry to hear about your disappointment expecting your Samsung Galaxy A13 4G to have an Edge Panel but later found out, it didn't have. I feel and understand why you are so disappointed for a device that you've expect to give you more. If I acquire a new device and did not expect that it has missing features, then I will be disappointed too.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

Edge panel is a feature that is only unique to Samsung smartphones and it's mostly common to Samsung phones with curved display edges. If its missing, then its highly probable due to incompatibility and design.

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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