cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Finger print not working

(Topic created on: 02-14-2023 09:49 PM)
281 Views
arhon102
Beginner Level 3
Options
Galaxy A

image


3 Comments
KateHyacinth
Active Level 5
Galaxy A
Try to diagnose your phone here in Samsung Members app
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello arhon102,

We are sorry to hear about your experience with your Samsung Galaxy phone having issues with fingerprint sensor not working, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 
Enable Safe Mode.
 
Step 1. Turn the device off by holding the Power button until the option to power off appears on the screen.

 

Step 2. Press and hold the power and the volume down buttons at the same time to turn the device on.

Step 3. You will now be able to see Safe Mode on the bottom left-hand side of the screen.

Step 4. Try and check the fingerprint if its working.

 

For more help and assistance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes
arhon102
Beginner Level 3
Galaxy A
I have already submitted the report yesterday