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Original topic:

Fingerprint Registration Failed

(Topic created on: 05-19-2024 07:21 AM)
265 Views
Kenny_Tadashi
Active Level 1
Options
Galaxy A
Dear Samsung, I recently have encountered issues on my Samsung Galaxy A73 5G with the fingerprint Registration after the recent update on March 1, 2024. I wanted to add a fingerprint on Biometrics but after 50%-90% fingerprint Registration progression, I receive an error saying my fingerprint has faoled to register. I hope this gets fixed soon. Thank you so much in advance and I hope for your immediate response 
7 Comments
butete
Expert Level 5
Galaxy A
have you wiped cache partition
0 Likes
Kenny_Tadashi
Active Level 1
Galaxy A
How?
0 Likes
Kenny_Tadashi
Active Level 1
Galaxy A
It didn't work
0 Likes
butete
Expert Level 5
Galaxy A
are you on screen protector or tempered glass?
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PUFFY_AmiYumi
Expert Level 2
Galaxy A
Make sure your screen protector that has easily fingerprint readed
0 Likes
Ckuhn1607
Beginner Level 1
Galaxy A

I have the exact same problem, and I've seen hundreds of posts with people having the same issue. I even factory reset my device and it didn't fix the problem. 
Cleared cache, removed the screen protector, cleared old fingerprints, and it still fails. 

Tried asking different people to try their fingerprints- same issue. 

Samsung is NOT interested in fixing the problem.

Its clearly NOT the sensor that's a problem if you can get to 90% before it fails. Something that they've done with their update is causing the problem

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