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Original topic:

Galaxy a10s

(Topic created on: 08-01-2022 10:58 PM)
594 Views
pheony
Active Level 1
Options
Galaxy A
I cannot turn on my wifi, Hotspot, and Bluetooth

Please 🙏 help

1 Solution


Accepted Solutions
Solution
Khaled75
Expert Level 5
Galaxy A
To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or charger (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

View solution in context

23 Comments
Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
0 Likes
pheony
Active Level 1
Galaxy A
I already did so many times
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy A

Hello pheony,

We are here to help. Please find below steps. 

Important to ensure that your Samsung phone device is up-to-date with the latest updates.

Bluetooth:

- Select the Bluetooth icon, tap on it to switch it off. Now tap on it again to turn it on.

Wi-Fi:

- Select the Wi-Fi icon, tap on it to switch it off. Now tap on it again to turn it on.

Hotspot:

- Select the Hotspot icon, tap on it to switch it off. Now tap on it again to turn it on.

If the problem persists, please continue checking the condition of your device with thorough Diagnostic scans through Samsung Members app. Refer to the below link.

https://www.samsung.com/ph/apps/samsung-members/ 

  • Run Samsung Members and select Get help on the lower half of the screen.
  • Tap View tests located under Diagnostics.
  • Diagnostics checks, tap one-by-one;
    • Wi-Fi
    • Hotspot
    • Bluetooth
  • Follow the on-screen instructions to help test your phone's functions.
  •  Your Galaxy phone will then run through the checks.

Hope this content is helpful.

pheony
Active Level 1
Galaxy A
I will try the link later..


When I tap the wifi icon it doesn't turn on.. it always turns off..

Same with the Bluetooth and hotspot
Berna2020
Active Level 1
Galaxy A
Same as my phone too .I cannot open my wifi Hotspot and my Bluetooth.
0 Likes
Khaled75
Expert Level 5
Galaxy A
Did it work?
0 Likes
pheony
Active Level 1
Galaxy A
Nope same pdin :(
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy A

Hello pheony,

Please visit or call Samsung Authorized Service Center.

You may click the below link for more details, please.

https://www.samsung.com/ph/support/remoteservice/?cid=ph_ow_social_members_cs-rcrn_none_cs-remoteser... 

Hope your problem got solved.

0 Likes
Khaled75
Expert Level 5
Galaxy A
Try going into Safe mode.
0 Likes