Since getting this phone, I've noticed some issues using streaming apps. I've never had any problems like this, and I'm unsure the cause. I'll break down the issue as it relates to three different streaming apps: Stan, Crunchyroll, and Funimation.
Stan
This is the least irritating example. When using Stan, whenever I start watching a film or an episode of a series on the mobile app, there will be one instance towards the beginning of the image freezing. It will continue playing, and the audio will progress as normal, but the image will freeze. The immediate fix is simple enough: press the button to jump back. The issue will not come up again until a new episode comes on, or if I put the phone to sleep and wake it up again.
Crunchyroll
The issue presents similarly for the Crunchyroll app, and the short term solution is the same. However, for Crunchyroll, it doesn't necessarily only happen once per episode, and often happens many times in a short period, which is very frustrating, because I end up having to watch the same few seconds over and over hoping for the issue to stop.
Funimation
A similar issue happens for the Funimation app, but it's different. For Funimation, not just the image, but the whole thing stops. This is extremely frustrating. I haven't figured out a fix other than leaving what I'm watch and going back hoping that it doesn't happen again.
Does anyone else experience a similar issue? Does anyone know how this can be resolved? I just want to watch my shows.
Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
