Galaxy A34 overheating issue

MineCold2418 · ‎04-17-2023

Is it normal that my phone is overheating like in just my normal usage it becomes a little too warm. The SoC of my phone is the Mediatek Dimensity 1080. Is it normal that my phone overheat like maybe 41°C and what are the temperature that is classified normal or overheating in samsung phones? I'm worried that even at video calling it gets too warm.

MineCold2418 · ‎04-17-2023

And also I just purchased that 2 weeks ago so I'm worried 😟😟😟

TeamGalaxyRene · ‎04-17-2023

Hello MineCold2418,

Thank you for reaching out to us here in order to find out whether it's just normal that your Samsung Galaxy A34 got overheated in normal usage. I feel and understand that you are a bit worried, but don't be.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

During the initial setup after purchase or when restoring data.
Downloading large files.
Using a large amount of data for syncing with the cloud, email, or other accounts.
Using a navigation app in a car while the device is placed in direct sunlight.
Using the mobile hotspot and tethering feature.
Using the device in areas with weak signals or no reception.
Charging the battery with a damaged USB cable.
The device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead.
Using apps that require more power or using apps for extended periods. (playing high-quality games, recording videos for an extended period, streaming videos, when connecting to a TV).
Conflicts between running apps may cause the device to heat up. Restart the device.
While multitasking (or, when running many apps in the background).
If the device overheats or feels hot for a prolonged period, do not use it for a while.

PRECAUTIONARY MEASURES.

If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

If the device overheats and reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.

If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shutdown.

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

Do not store your device in very cold or very hot temperatures.
Do not expose your device to direct sunlight for extended periods.
Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
Do not place the device in any areas that may overheat, such as on an electric heating mat.
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high-pressure containers.
Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

https://www.samsung.com/ph/support/mobile-devices/tips-to-protect-your-galaxy-from-overheating/?cid=...

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]