Galaxy A72 more issues on Adroid 12 update😩

[jesey]

Ako lang ba kaya owner ng Galaxy A72 na may problema after update to android 12. 

# Signal lost 

[Khaled75]

Try restarting your phone.

[butete]

wipe cache partition

[jesey]

Done already, ayaw parin.

[butete]

updated na carrier service?

[jesey]

Yes,. Nag Factory data reset na nga ayaw parin.

[butete]

last push uninstall carrier service

[SamsungRightCare]

Hello jesey,

Thank you for reaching out to us to notify us of your issue of Signal lost after an Android 12 update on your Samsung Galaxy A72 phone. 

We really understand where your frustration is coming from given your unpleasant experience after an update.

But don't worry, we are here to help providing quick fixes and offer resolutions to your problem.

Before we start, please ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download if available > Install > Follow on-screen notifications.

Following are basic steps to troubleshoot to find the possible reasons behind the issues with the possible solutions as below:

A)  Wipe Cache Partition

1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

B) Battery and Device care

1. Go to Settings.

2. Select Battery and device care.

3. Tap Optimize now.

C) Check your Mobile Network Provider by calling their Customer Service in order for you to know the status of signal in your coverage area.

D) Check/Rectify your Wi-Fi Router/Settings : Check the settings and proximity range of your device.

E) Run the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, individually, Tap the following:

Power Restart status, Wi-Fi.

4. Your Galaxy phone will then run through the checks.

5) Follow the on-screen instructions to complete the check.

6) You can view your results after each check is complete.

If the issue persists, you may contact us on online Samsung support channels by clicking the below links.

https://www.samsung.com/ph/support/contact/#onlinesupport  

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

Or Contact our Samsung Hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

Hope you find this content is helpful and your problem gets solved.

[jesey]

Waiting for the next update hopping it will be fix.😩

[Ali_05]

same issue i am also facing,waiting for the next update