cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

GPS not found with new update

(Topic created on: 09-30-2022 07:53 AM)
riz2
Beginner Level 2
Options
Galaxy A

Since the recent update for the A52s 5g, I am not getting a GPS connection and when I do, it is constantly lost.

0 Likes
3 Comments
Khaled75
Expert Level 5
Galaxy A
Try restarting your phone.
0 Likes
Galaxy A
wipe cache partition
0 Likes
SamsungRightCare
Community Manager
Options
Galaxy A

Hello riz2,

We are grateful that you have contacted us regarding your Samsung Galaxy A52s 5G GPS issues following the most recent update.

We understand what you're going through when you try to troubleshoot your device on your own by checking your GPS, but isn't working as you expected.

Don't you worry, we are here to help, provide quick fixes, and offer solutions to your device problems.

Both, we will figure out what's behind the issue/s and other possible reasons and come up with the solutions by following below steps.

A) First, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen notifications.

B) Check the network connection.

Check to see if you have an active internet connection before attempting to obtain your location data from apps that rely on the internet, such as Google Maps. If your network coverage is poor, you might experience the mobile GPS not working issue. Please reconnect to the internet or relocate to a location with strong network coverage to fix this.

And/or contact your Mobile Network Service provider in order to find out the signal in your coverage area.

C) Turn off and on GPS again.

If you've turned on your phone GPS for a while, it might go into battery-saving mode. In this case, restarting your GPS connection might be helpful. To turn it off and back on, simply swipe down the quick-setting panel and tap the "Location" shortcut.

D) Turn on and turn off Airplane mode.

You probably haven't tried turning on and off the airplane mode while trying to fix your GPS not working. All active connections are simply cut off when airplane mode is turned on, and they are restored when airplane mode is turned off. This could also resolve the problem with your GPS not working. To disable airplane mode, please pull down the quick-setting panel and tap "Airplane mode," wait a few seconds, and then tap it again.

E) Disable Power Saver.

When turned on or used, GPS can drain a lot of battery power. When battery saving mode is activated or power is low, mobile system automatically disables GPS to conserve battery power. Turning off the battery saver can help you get back to using your GPS in a good way. Please plug in your charger and allow the device to charge for a while if your battery is too low.

F) Enable Google Location Accuracy.

Google estimates your location data using Wi-Fi, Bluetooth, Mobile Data, and GPS to improve accuracy on your mobile device. If your location doesn't work, turning on Google Location Accuracy might help.

  • Simply draw down the quick-setting panel.
  • Tap and hold on the 'Location' shortcut to go straight to the location settings.
  • Tap "Google Location Accuracy" and then toggle on the service.
  • Now try using your GPS again.

G) Enter Safe Mode and check whether the GPS works fine.

  • Long-press the power button to launch the power menu.
  • Now long-press on the 'Power off' menu until a window appears.
  • Tap 'Yes' on the screen to reboot into Safe Mode.

H) Clear cache from the map app.

  • Kindly locate the Maps app on your app drawer.
  • Long-press on the icon, then tap on 'App info'
  • Tap 'Storage & Cache'
  • Now tap on 'Clear cache'
  • You may also tap the 'Clear data' option to reset the Maps app.

I) Running the Diagnostic Tools under Samsung Members app.

1. Run Samsung Members and select Get help on the lower half of the screen.

2. Tap View Tests located under Diagnostics.

3. Diagnostics checks, Individually Tap the following;

     Wi-Fi

4. Your Galaxy phone will then run through the checks.

5. Follow the on-screen instructions to complete the check.

6. You can view your results after each check is complete.

J) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
K) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

L) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

0 Likes