Hacking

[jhffhj]

All my phones have been hacked and giving me a virtual reality world. How can I prove it or even just get them out

[Manue12]

Post a screenshot of your phone if you can

[SamsungLaura]

Hi @jhffhj, could you specify what is occurring with your device? 

Some suggestions I have include:

1. Clearing cache and reinstalling browsers (Google Chrome, Samsung Internet). This can help if your device is being flooded with ads from website. 

Settings > Apps > Google Chrome > Storage > Clear data

2. Deleting suspicious apps that you do not recognise or were recently downloaded. 

Tap and hold app icon > Uninstall

3. Security scan

Settings > Device Care > Security > Scan

4. Factory reset as a final resort: Note this will delete your Gallery photos, app data, and log you out of any accounts so be sure to back up your data. 

Settings > General Management > Reset > Factory Data Reset

Let me know how you go! 

[Becca2]

We have Cameras around the outside of our house. It's like hubby knows when I log into the Homeview app. He is telling people that I'm cheating on him, because of the noises he can here on them.
BTW IM NOT CHEATING.
his either hacking the system or my phone
Please help

[SamsungLaura]

Hi @Becca2, I am sorry to hear that.

If you suspect your device is being hacked, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[Becca2]

Thank you