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Original topic:

Heating issue Galaxy A13 4g

(Topic created on: 01-08-2023 03:37 PM)
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brandon_boyd19
Beginner Level 2
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Galaxy A
Good morning po, i just bought galaxy a13 last dec 28, 2022. Few days of use ok naman po sya, pero starting jan 6 medyo umiinit po yung phone, i know po it's normal pero just by using fb and yt lang naman which is not happening in the 1st few days of use, basic lang po mga naka-install na apps..
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TeamGalaxyRene
Moderator
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Galaxy A

Hello brandon_boyd19,

Sorry to hear that, about your experience with your new Samsung Galaxy A13 4G having heating issues and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
Step 5. Check and close all apps running in the background when not in use. 
 
 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Overheating".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
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