Help my cellphone doesn't sound

[hndsm_jay]

My cellphone has no sound😭 My cellphone has no sound😭 what do I need to do to get the sound back, btw my phone is Samsung A20s

[butete]

have you wiped cache partition

[hndsm_jay]

Not yet, what is that??

[hndsm_jay]

I already did, but nothing happened

[butete]

reset will be imenent, better backup files

[hndsm_jay]

Thank you 😊