Help

[Lo_is]

Help po. My hubby's 1y/o A52s' screen is suddenly not responsive. We tried to reboot it but the same problem continued. What are we going to do with it? :(

[butete]

bring it in nearest authorized samsung service center to have it checked

[Khaled75]

Bring it to a Samsung Service Center to have it checked.

[TeamGalaxyRene]

Hello Lo_is,

Thanks for reaching out to us here in order to find out what's behind your husband's Samsung Galaxy A52s having issues with the screen not being responsive, even after trying several attempts to reboot it but to no avail.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You may want to check if the phone case, screen protector, and charging cable that they may hinder the proper operation of your phone.

Clear Cache Wipe Partition.

Step 1.  Turn off the device. (Connect with type C cable) 
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Sensor/Touch" and "Display".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Lo_is]

Thank you for this sir. We will try this later po.

The phone is locked. We cannot unlock it

[TeamGalaxyDD]

Hey Lo_is,

Sorry to hear about this. An unresponsive screen is a big nono, especially since it's the only thing controlling your phone. 

My best advice would be to bring it to a Samsung Service Center near you. If you are unable to find one, please let me know the city you're in and I'll link you to where you need to go.