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Original topic:

I will never order from the Samsung shop again.

(Topic created on: 04-23-2022 02:39 AM)
Spenni
Beginner Level 2
Options
Galaxy A
I ordered a A23 LTE on April 3 , since April 18 it is on transit to Cagayan de Oro with LBC. Today is April 23. I think LBC lost the phone (maybe stolen). Good thing I ordered it COD. Samsung should really think of an other Courier!

4 Comments
Riikiii
Active Level 2
Galaxy A
I also ordered thru online. The delivery was also a little bit late especially during the transit. I bet you should wait for more days since all couriers experiences the same delays
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Galaxy A
Sorry to hear about it. But it's not Samsung's fault but LBC as it already on transit.

LBC is the largest local courier service. So it's no wonder that Samsung will trust their logistics to a large company.

Good thing for you too, as you opted for COD. So you didn't lose any money. But even if you paid in advance and it was lost/stolen in transit, then you shouldn't worry as it is insured and will be replaced.

I suggest calling Samsung hotline so they can assist you on it. 😊

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
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Galaxy A
call the hotline to report this

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH
0 Likes
Spenni
Beginner Level 2
Galaxy A
Update: today April 26 I received the phone. Thats 23 days! I ordered some items from shoppee last week and j&t delivered it today as well. Shipping time 7 days! LBC **bleep**! Samsung should choose a different courier.
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