Thank you, edjay18, for sharing your experience here, while using your Samsung Galaxy phone, having issues with touch sensitivity while typing letters on keyboard.
Really understand what's your feeling right now, figuring out why your Samsung Galaxy phone is having multiple characters typed whenever you're typing and don't know what to do next. Don't worry, we are here to help, provide quick fixes, and offer solutions.
A) First, ensure that your device is up-to-date with the latest Software updates.
Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.
B) Running the Diagnostic Tools under Samsung Members app.
1. Run Samsung Members and select Get help on the lower half of the screen.
2. Tap View Tests located under Diagnostics.
3. Diagnostics checks, Individually Tap the following;
"Touch Screen"
4. Your Galaxy phone will then run through the checks.
5. Follow the on-screen instructions to complete the check.
6. You can view your results after each check is complete.
C) For more assistance, you may contact us on our online Samsung support channels below.
