I have same problem with my A22 5g phone using Unifi prepaid. I have changed new Sim card and send phone to Samsung service centre. Initially the technician reset the phone and did the software update. This did not solve the problem. Sent phone to service centre again. This time, the technician changed the motherboard and another board thinking problem due to hardware. Problem still not solve. I have no problem with Unifi when I placed Sim card in Huawei Nova 4e. Similarly I have no problem with same Sim card in Xiaomi Poco M3.
My conclusion is that Samsung need to do a software update to resolve this issues as it
only affect the Galaxy 5g phone.
The only way to get back mobile data is to restart the phone. Switching Airplane mode on and then off will not solve the problem. Have tried this many time. Hope someone in Samsung read this comment and do something.
Yea, im having the same issue and currently, the only way ive been able to fix it was to restart my phone. Might be a software update bug or something, hope it gets fixed soon
I am facing the same problem.
Smarphone = Samsung A32 4G, original, SM-A325F
Andorid verion = 11
Lastet Software = updated on 16-March-2022 -- A32FXXU2AVB6
Warranty = still within 12 months warranty
SIM Card = Unifi Mobile
Problem = once a week, 4G connection (mobile data) will be lost and this message will appear, "no mobile data service temporary turned off by your operator".
Trobleshooting Done but Problem not solved =
- I have inserted 2 SIM cards into the phone, existing Unifi Mobile and Yoodo. Both SIM cards have the same problem. When both SIM cards are inserted onto another phone, there was no such problem.
- I have reset the network settings. Settings ----> General Management ----> Reset ----> Reset NETWORK settings
- turn on then off "Flight mode"
- turn off then on "Mobile data"
Current Soltuion = reset phone
I had visited Samsung service centre, they informed me that the phone's motherboard need to be replaced. I did not proceed as I have e-wallet and other important data in the phone.
A user here had shared that replacing motherboard does not solve the problem.
I am hoping that Samsung can take notice of this problem and come out with a solution.