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Original topic:

Mobile Network not detected

(Topic created on: 01-21-2023 12:52 AM)
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MarkVincentCarolino
Active Level 1
Options
Galaxy A
Please help solve this issue. I have samsung a52s5G . The network signal of both my sim are not detected.
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9 Comments
Galaxy A
Both sim don't have signal Screenshot_20230121_162841_One UI Home.jpg
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Obviou_sly
Active Level 9
Galaxy A
Off your device, open sim tray, remove sim then reinsert. Switch on. if not working, submit an error report.
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Galaxy A
Tganks. I've already done all possible options I can but the problem remains. I'll submit a report
pham_hni
Expert Level 1
Galaxy A
Have you tried putting those sim card to another phone?
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Galaxy A
I've tried. The my sim cards worked fine when inserted to another phone.
I have also tried new sim Tim my phone and same issue .
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TeamGalaxyRene
Moderator
Moderator
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Galaxy A

Hello MarkVincentCarolino,

Sorry to hear that, about the experience with your Samsung Galaxy A52s 5G having issues with mobile network connectivity and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
Network Reset
 
Step 1. Start with opening Settings app.
 
Step 2. Navigate to General management tab.
 
Step 3. Then select Reset and Reset network settings.
 
Step 4. Next, tap on Reset settings.
 
Step 5. After that, pick Reset option.
 

Self-Diagnostic check on the Samsung Members app.

Check the status of your device with the Samsung Members app Diagnostic tool. You can select the individual categories you would like to diagnose or run a complete diagnostic check. After the diagnostic is completed, you can select the corresponding icon to see the results and status of your device. Follow the steps below to start your diagnostic check. 

Step 1. Run Samsung Members and select Get help on the lower half of the screen.

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run through all of the Diagnostics checks, tap Test all. Otherwise, tap only "Wi-Fi".

Step 4.Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

https://www.samsung.com/ph/support/mobile-devices/how-to-use-diagnostics-in-the-samsung-members-app-... 

 

Also, you can submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
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Galaxy A
I tried diagnostics. Mobile networks says its normal. But no signalScreenshot_20230123_135136_Samsung Members.jpg
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TeamGalaxyRene
Moderator
Moderator
Options
Galaxy A

Hello MarkVincentCarolino,

In addition, please try below step-by-step reset instructions.

Network Reset
 
Step 1. Start with opening Settings app.
 
Step 2. Navigate to General management tab.
 
Step 3. Then select Reset and Reset network settings.
 
Step 4. Next, tap on Reset settings.
 
Step 5. After that, pick Reset option.
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romel024
Beginner Level 2
Galaxy A
I dont have signal my phone samsung s7 edge SM-G935F
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