My back camera in 48 MP not capturing A03

[demz123]

Bakit po oag nagka capture Ako in 48mp mode Hindi sya nagka-capture. Nakailang pindot na ko Hindi pa din sya nakukuha, Lalo na kaoag tina-tty ko i-focus. Ganon na sya since nabili ko. Ganon ba talaga to? Nakakainis na Kasi. Malinaw Naman sya, Ang kaso nga lang Ang tagal nya mag capture Saka pag oinipindot ko Minsan, ayaw talaga, kailangan ilang pindot pa bago ma-capture.

Please help me. 

[Khaled75]

Try restarting your phone.

[butete]

try wiping cache partition

[demz123]

Thank you

[SamsungRightCare · Accepted solution]

Hello demz123,

Thank you for bringing up here your issues with your Samsung Galaxy A03 camera 48 MP, not capturing working. 

We regret the inconvenience and unpleasant experience it is causing you right now, but don't worry, we are here to help, provide quick fixes and offer solutions to your device's problem.

Following are basic steps to try in order to troubleshoot and find possible solutions.

A) Ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen Notifications

B) Reset the camera app.

Open the Camera app > and then tap Settings > Swipe to and tap Reset settings, and then tap Reset. 

C) Clear the Camera App Data and Cache.

Open Camera App Icon > Press the "i" button, scroll to Storage > press "Clear data" and "Clear cache".

D) Clear Cache Partition

Step 1. Turn off your phone.
Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
Step 3. Then press and hold Power and Volume up buttons.
Step 4. Release the power button. When the recovery screen shows up, release the volume up button.
Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
Step 6. Navigate to and select Yes.
Step 7. Press the power button to select Reboot system now.

E) Run the Self-Diagnostics under Samsung Members app.

https://www.samsung.com/ph/apps/samsung-members/ 

Step 1. Run Samsung Members and select Get help on the lower half of the screen. 

Step 2. Tap View tests located under Diagnostics.

Step 3. If you would like to run Camera of the Diagnostics checks, tap Camera.

Step 4. Your Galaxy phone will then run through the checks.

Step 5. Follow the on-screen instructions to complete the check.

Step 6. When necessary, you may need to manually run or interact with the corresponding function.

Step 7. If preferred, you may check specific Diagnostics and tap them directly to begin.

Step 8. For individual diagnostic checks, you can view your results after the check is complete. 

F)  For further assistance, you may contact us on the below online support channel links.

https://www.samsung.com/ph/support/contact/#onlinesupport 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

G) And/ or contact our Samsung hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

H) If the problem persist, you may bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.